Shipping policy

We ship from Dammam, and we tell you the truth about how long it takes.

Last updated: 26 August 2026

We deliver to every city in the Kingdom of Saudi Arabia. This page tells you how long your order takes and how to follow it on its way to you.

1. The short version

Where we deliver	Every city across the Kingdom of Saudi Arabia
Delivery cost	Free, on every order
Getting your order ready	[1 to 2] business days
Time on the road	[2 to 4] business days after dispatch
Tracking	Sent by SMS and email the moment it ships

2. Getting your order ready

We pack your order and hand it to the courier within [1 to 2] business days of confirming it. Our business days are Sunday to Thursday, and we do not dispatch on public holidays.

If you order after [4:00 PM], or on a Friday, Saturday or public holiday, we start on it the next business day.

During big sale periods, national holidays and Ramadan, packing can take a little longer. If we expect your order to be delayed, we will tell you rather than let you wonder.

3. How long it takes to reach you

Dammam, Khobar, Dhahran, Jubail, Qatif	[1 to 2] business days
Riyadh, Jeddah, Makkah, Madinah	[2 to 3] business days
Other cities across the Kingdom	[3 to 5] business days
Remote and outlying areas	[5 to 7] business days

These times start from the moment your parcel is dispatched, not from the moment you order. Add the packing time in section 2 to work out the total. We would rather give you an honest number than a flattering one.

4. What it costs

Nothing. Delivery is free on every order, to every city we serve, with no minimum spend and no threshold to reach.

You will not see a shipping charge added at checkout, and there is no separate fee for remote areas.

5. Following your order

Two messages come your way:

• An order confirmation by email, within minutes of ordering
• A dispatch notification with your tracking number, by SMS and email, as soon as the courier collects your parcel

You can also check any time from Track Your Order, from your account, or in the Order KSA app.

Tracking can take up to 24 hours to go live after dispatch. If it still shows nothing after that, message us with your order number and we will chase the courier directly rather than ask you to.

6. When the courier arrives

The courier will call you on the number you gave us, so please make sure it is correct and switched on.

If they cannot reach you or complete delivery after [three] attempts, the parcel comes back to us. We will get in touch to arrange another delivery. If the first attempt failed because the address was wrong or the number was unreachable, a re-delivery charge may apply.

7. Check your address before you pay

Take a moment over your address, district and mobile number at checkout. If you spot a mistake afterwards, message us on WhatsApp straight away. We can usually fix an address before dispatch, but once the parcel is with the courier it cannot be changed.

8. When your parcel arrives

Have a look at the packaging before the courier leaves. If it is visibly damaged or has been opened, point it out to them and message us the same day with photos.

Transit damage claims need to reach us within [48 hours] of delivery, because that is the window the courier gives us to raise them.

9. When things are outside our control

Weather, road closures, courier problems, public holidays and incorrect addresses can all hold a parcel up, and those are not things we can prevent. What we can do is chase it with the courier on your behalf and keep you updated, and that is what we do.

10. Orders with several items

We normally send everything together. If one piece needs longer to prepare, we may split your order into more than one parcel at no extra cost to you, and you will get separate tracking for each.

11. Outside Saudi Arabia

We deliver within the Kingdom only for now. If you are elsewhere and would like to order, message us on WhatsApp and we will tell you honestly whether we can help.

12. Sending something back

If you need to return or exchange an item, our Returns and Refunds page explains the window, the process and who covers the cost.